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Multimodal Sources

Connect to the real world: CX agent tools and integrations

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Show: Google Cloud Next · Publisher: Google Cloud · Host: Google Cloud editorial

Episode URL: https://www.youtube.com/watch?v=LoIgSBspsfk

Publish date: 2026-04-14
Duration: 38.0s
Default source credibility: MEDIUM — Vendor conference — Google keynotes and product launches are marketing (LOW for claims about own products). Named F500 customer talks with production metrics stay HIGH. Filter aggressively for customer sessions with named speakers and quantified outcomes; skip product demos and partner pitches.

  • Enterprise readiness requires connecting agents to external systems like databases.
  • Sub agents need integration with real-world data sources to function effectively.
  • Adding pre-built tools such as data stores enhances agent capabilities for enterprise use.

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