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Bold, Fast, Responsible Workflows with KPMG US Vice Chair, AI & Digital Innovation Exec Steve Chase

> We redesigned training altogether to put the AI right in the moment. The adoption rates [are] through the roof compared to what they were when we were training separate AI courses.

See also (wiki): wiki/chief-ai-officer.md

Show: Enterprise AI Innovators · Publisher: Greylock · Host: Saam Motamedi

Episode URL: https://www.youtube.com/watch?v=_fGNoagJMlY

Publish date: 2026-04-14
Duration: 1742.0s
Default source credibility: HIGH — Enterprise CTO / CIO guests (Deloitte, Houlihan Lokey, etc.) in VC-hosted format. On-record admissions of stalled deployments. VC-host framing bias on recommendations; guest-stated metrics stay HIGH.

  • Embedding AI training directly into workflows, not as separate courses, causes adoption rates to soar, especially for new hires.
  • AI fundamentally flattens decision-making structures, pushing choices to the edge and requiring a rewrite of organizational charts.
  • Establishing and publicly publishing “Trusted AI” principles upfront is critical. Involving risk and legal teams early is a major unlock for program success.
  • KPMG’s mantra for AI innovation is “Bold, Fast, Responsible,” emphasizing that leaders cannot sacrifice one for the others.

Extracted quotes

# Credibility Speaker Org Timestamp Topic Quote
1 MEDIUM Steve Chase (Vice Chair, AI & Digital Innovation) KPMG US 06:33 07-adoption-challenges We redesigned training altogether to put the AI right in the moment. The adoption rates [are] through the roof compared to what they were when we were training separate AI courses.
2 MEDIUM Steve Chase (Vice Chair, AI & Digital Innovation) KPMG US 07:07 07-adoption-challenges There’s a certain flattening of where decisions are taking place. […] A context graph all of a sudden opens up the opportunity for decisions to be made in a very dispersed way. […] I can push more to the edge, push more right to the person who’s right in the moment and help them with that decision.
3 MEDIUM Steve Chase (Vice Chair, AI & Digital Innovation) KPMG US 07:43 07-adoption-challenges Slow decision-making terrorizes teams. A ‘no’ is a gift. A ‘yes’ is a gift. But a ‘let me get back to you’ just holds everybody and grinds everything to a halt.
4 MEDIUM Steve Chase (Vice Chair, AI & Digital Innovation) KPMG US 09:25 07-adoption-challenges My fundamental message to our teams is we’re going to rewrite the org charts. We are going to rewrite how work gets done.
5 MEDIUM Steve Chase (Vice Chair, AI & Digital Innovation) KPMG US 17:28 07-adoption-challenges The first thing we did was establish a set of responsible use, or what we call ‘Trusted AI Principles,’ and we decided to publish them. […] When you’re willing to design that in upfront and you engage your risk and legal [teams]… they feel like they have some ownership. It is a big unlock for a program overall.

Per-quote detail

1. Steve Chase — KPMG US (06:33)

We redesigned training altogether to put the AI right in the moment. The adoption rates [are] through the roof compared to what they were when we were training separate AI courses.

  • Credibility: MEDIUM — Named exec at a major firm describes a specific, successful adoption tactic, but the metric ‘through the roof’ is qualitative.
  • Topic tag: 07-adoption-challenges

2. Steve Chase — KPMG US (07:07)

There’s a certain flattening of where decisions are taking place. […] A context graph all of a sudden opens up the opportunity for decisions to be made in a very dispersed way. […] I can push more to the edge, push more right to the person who’s right in the moment and help them with that decision.

  • Credibility: MEDIUM — A specific prediction about organizational structure change driven by AI from a senior leader at a major consulting firm.
  • Topic tag: 07-adoption-challenges

3. Steve Chase — KPMG US (07:43)

Slow decision-making terrorizes teams. A ‘no’ is a gift. A ‘yes’ is a gift. But a ‘let me get back to you’ just holds everybody and grinds everything to a halt.

  • Credibility: MEDIUM — A strong, unscripted statement of principle about the cultural impact of decision velocity in the AI era from a senior leader.
  • Topic tag: 07-adoption-challenges

4. Steve Chase — KPMG US (09:25)

My fundamental message to our teams is we’re going to rewrite the org charts. We are going to rewrite how work gets done.

  • Credibility: MEDIUM — A clear statement of strategic intent regarding organizational redesign from a senior leader at a major firm.
  • Topic tag: 07-adoption-challenges

5. Steve Chase — KPMG US (17:28)

The first thing we did was establish a set of responsible use, or what we call ‘Trusted AI Principles,’ and we decided to publish them. […] When you’re willing to design that in upfront and you engage your risk and legal [teams]… they feel like they have some ownership. It is a big unlock for a program overall.

  • Credibility: MEDIUM — Named exec describes a specific, successful governance and stakeholder management tactic that led to a ‘big unlock.’
  • Topic tag: 07-adoption-challenges

Extracted 2026-04-14T07:52:23 via scripts/podcast_mine.py (Gemini gemini-2.5-pro).