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Why Businesses Are Rejecting the AI They’ve Asked For: Agency CEO Elias Torres

> I think that everybody's asking for AI. Everybody says they want it. And when you come and bring it to them, they just reject it.

Show: Training Data · Publisher: Sequoia Capital · Host: Sonya Huang, Pat Grady

Episode URL: https://pscrb.fm/rss/p/traffic.megaphone.fm/CPUAI4560153176.mp3

Publish date: 2025-09-23
Duration: NAs
Default source credibility: HIGH — Sequoia partners interview frontier-lab founders + F500 AI buyers. VC-hosted — portfolio-company framing on recommendations; named guest metrics stay HIGH. Peer-tier to No Priors in quality.

  • Elias Torres discusses the mismatch between AI technology capabilities and customer expectations, emphasizing the need for a more forgiving approach to AI-generated content.
  • Torres shares his journey from a third-world country to founding multiple successful startups, highlighting the importance of perseverance and adaptability in the tech industry.
  • Agency, Torres’ current venture, aims to redefine customer experience by leveraging AI to automate and enhance interactions, reducing the need for human intervention.

Extracted quotes

# Credibility Speaker Org Timestamp Topic Quote
1 HIGH Elias Torres (CEO) Agency 02:01 01-ai-native-landscape I think that everybody’s asking for AI. Everybody says they want it. And when you come and bring it to them, they just reject it. You know, it’s like the Messiah has arrived and everybody is like, no, we don’t want it.
2 HIGH Elias Torres (CEO) Agency 02:31 01-ai-native-landscape I think that we are completely misunderstanding the technology and its capabilities. So it’s an expectation mismatch, not necessarily a technological flaw.
3 HIGH Elias Torres (CEO) Agency 19:18 02-corporate-tools I think that the thing that we learned at HubSpot was time to value, right? It’s like, how long does it take for the customer to experience the value in the product that you’re building for them?
4 HIGH Elias Torres (CEO) Agency 43:34 01-ai-native-landscape I think that what I’m most optimistic is be able to leverage to use their agency more. Humans have agency.

Per-quote detail

1. Elias Torres — Agency (02:01)

I think that everybody’s asking for AI. Everybody says they want it. And when you come and bring it to them, they just reject it. You know, it’s like the Messiah has arrived and everybody is like, no, we don’t want it.

  • Credibility: HIGH — Named exec at identifiable org with specific claim about AI adoption challenges.
  • Topic tag: 01-ai-native-landscape

2. Elias Torres — Agency (02:31)

I think that we are completely misunderstanding the technology and its capabilities. So it’s an expectation mismatch, not necessarily a technological flaw.

  • Credibility: HIGH — Named exec at identifiable org with specific claim about AI adoption challenges.
  • Topic tag: 01-ai-native-landscape

3. Elias Torres — Agency (19:18)

I think that the thing that we learned at HubSpot was time to value, right? It’s like, how long does it take for the customer to experience the value in the product that you’re building for them?

  • Credibility: HIGH — Named exec at identifiable org with specific claim about customer value.
  • Topic tag: 02-corporate-tools

4. Elias Torres — Agency (43:34)

I think that what I’m most optimistic is be able to leverage to use their agency more. Humans have agency.

  • Credibility: HIGH — Named exec at identifiable org with specific claim about AI’s future role.
  • Topic tag: 01-ai-native-landscape

Extracted 2026-04-14T18:31:40 via scripts/podcast_mine.py (MLX mlx-community/Qwen2.5-32B-Instruct-4bit).